Customer Support Specialist

Job Summary

Detail-oriented and committed to exceptional service, the full-time Customer Support Specialist will manage client inquiries, process orders with 100% accuracy, and collaborate with various departments to ensure operational efficiency in a remote work environment.

Key responsibilities

• Receive and process customer orders, ensuring accuracy and adherence to deadlines
• Resolve service and product requests promptly while managing the distributor sales email inbox
• Collaborate with Marketing and Field Sales to maintain accurate training documentation and assist with new item setups

Required qualifications

• High school diploma or GED with 1 to 6 months of related experience or equivalent combination of education and experience
• Working knowledge of Microsoft Office programs including Outlook, Teams, Word, and Excel
• Hands-on experience with M3 order entry
• Ability to read and comprehend moderately detailed instructions and write simple correspondence
• Organizational skills with the ability to prioritize and manage multiple projects simultaneously