Customer Support Specialist
Job Summary
To enhance patient access to specialty medications, the remote Customer Support Specialist will triage and resolve customer requests, collaborate with cross-functional teams, and become a subject matter expert on the pharmacy management system.
Key responsibilities
- Triage, prioritize, and resolve incoming support tickets and phone calls from customers using the support management platform
- Communicate empathetically with customers to ensure timely follow-up and resolution of requests
- Categorize support requests and feedback to identify themes for product improvement
Required qualifications
- 3+ years of experience in Specialty Pharmacy Operations or similar, with preference for familiarity with the House Rx platform
- Proficiency in navigating pharmacy management and EMR systems
- Strong problem-solving skills with a collaborative approach to customer service
- Ability to maintain organization under pressure and prioritize fluctuating requests
- Experience in external-facing roles, handling inbound customer calls effectively
Complete Job Description
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