Customer Support Specialist
Job Summary
To support a growing customer base, the full-time remote Customer Support Specialist will serve as the main point of contact for clients using the AI-powered Retail Planning and Pricing SaaS platform, troubleshooting issues and guiding customers through solutions.
Key responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Troubleshoot software issues and escalate complex cases to appropriate teams as necessary
- Educate customers on product features and maintain internal knowledge base documentation
Required qualifications
- 3-5+ years of experience in customer support, preferably in SaaS or technology
- A degree in computer science, business, IT, or a related field, or equivalent experience
- Proficiency in SQL
- Familiarity with support tools such as Zendesk, Jira, or Salesforce
- Strong organization skills and the ability to collaborate effectively in a fully remote team
Complete Job Description
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