Customer Support Specialist

Job Summary

Supporting the Account Management team, the full-time Customer Support Specialist will ensure customer requests and order activities are completed accurately and efficiently while communicating potential issues, all in a hybrid work environment.

Key Responsibilities

• Review contracts and enter orders while monitoring the order board
• Communicate potential issues to Account Managers or Leads
• Assist Account Managers in maintaining order accuracy and administrative processes

Required Qualifications

• Associate degree in Business, Supply Chain, or a related field preferred
• 1-3 years of experience in customer service or administrative support roles
• Experience with ERP or order management systems preferred
• Proficiency in Microsoft Office products
• Ability to work in a high-volume, deadline-driven environment