Customer Support Specialist
Job Summary
Supporting the healthcare system as a full-time Customer Support Specialist, the successful candidate will manage outbound provider calls, inbound call triage, and post-payment audit processing while working remotely within the U.S.
Key responsibilities:
- Make an average of 45 outbound provider calls daily related to provider reporting and inquiries
- Participate in daily inbound call management, scheduling, and escalation processes
- Document and correct inaccurate provider contact information and follow up on outstanding medical records
Required qualifications:
- High School Diploma / GED
- 1+ years of customer service experience in healthcare or related fields
- 1+ years of call center experience or handling a high volume of calls in a remote environment
- Experience with Microsoft Word, Excel, and Outlook
- Ability to work full-time with flexibility for 8-hour shifts during normal business hours
Complete Job Description
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