Customer Support Specialist

Job Summary

To support a growing healthcare technology team, the remote Customer Support Specialist will manage customer inquiries related to payer enrollment and credentialing, ensuring timely and effective resolutions while collaborating with internal teams to enhance the customer experience.

Key responsibilities:

• Own customer issues from start to finish, managing a high-volume queue while maintaining customer satisfaction
• Deliver clear and effective communication with customers through email and support tools, keeping them informed throughout the resolution process
• Collaborate with cross-functional teams to troubleshoot complex issues and recommend improvements based on customer feedback

Required qualifications:

• 3+ years of experience in customer support, preferably in healthcare or healthcare SaaS
• Hands-on experience with payer enrollment and credentialing processes
• Experience managing customer inquiries through a support ticketing platform, ideally Intercom
• Proficiency with Google Workspace (Sheets, Docs, Gmail)
• Experience using AI tools to enhance efficiency in workflows or troubleshooting