Customer Support Specialist
Job Summary
Detail-oriented and customer-focused, the full-time Customer Support Specialist will manage client inquiries, process orders with accuracy, and collaborate with various departments to ensure operational efficiency in a remote work environment.
Key responsibilities
- Receive and process case pack customer orders, ensuring 100% accuracy within deadlines
- Resolve service and product requests promptly while managing the distributor sales email inbox
- Collaborate with Marketing and Field Sales to maintain training documentation and assist with new item setups
Required qualifications
- High school diploma or GED with 1 to 6 months of related experience or equivalent education
- Working knowledge of Microsoft Office programs, including Outlook, Teams, Word, and Excel
- Detail-oriented with hands-on experience in order entry systems
- Ability to prioritize and manage multiple projects simultaneously
- Excellent organizational skills and ability to work within a team concept
Complete Job Description
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