Customer Support Specialist
Job Summary
Seeking motivated professionals, the full-time Customer Support Specialist will provide exceptional service by processing customer transactions, resolving inquiries across various channels, and maintaining high standards of accuracy and efficiency in a remote environment.
Key Responsibilities:
- Provide knowledgeable answers to customer inquiries regarding policy coverage, billing, and claims
- Handle complex customer requests, including policy changes and payment processing
- Investigate and resolve customer concerns, collaborating with internal and external parties as needed
Required Qualifications:
- High School diploma or equivalent; some college preferred
- Minimum 1 year of experience in a customer service or call center role
- Prior experience working in a remote environment is a plus
- Proficient in Microsoft Word, Excel, and Outlook
- Ability to type a minimum of 30 WPM
Complete Job Description
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