Customer Support Specialist

Job Summary

Detail-oriented and committed to exceptional service, the full-time Customer Support Specialist will manage client inquiries, process customer orders with accuracy, and collaborate with various departments to ensure operational efficiency in a remote work environment.

Key responsibilities

• Receive and process case pack customer orders, ensuring 100% accuracy within deadlines
• Resolve service and product requests promptly while managing the distributor sales email inbox
• Collaborate with Marketing and Field Sales to complete electronic forms for new item setup and maintain accurate training documentation

Required qualifications

• High school diploma or GED with 1 to 6 months of related experience, or equivalent combination of education and experience
• Working knowledge of Microsoft Office programs including Outlook, Teams, Word, and Excel
• Hands-on experience with M3 order entry
• Ability to read and comprehend moderately detailed instructions and write simple correspondence
• Strong organizational skills and the ability to prioritize multiple projects simultaneously