Customer Support Specialist
Job Summary
Detail-oriented and committed to exceptional service, the full-time Customer Support Specialist will manage client inquiries, process customer orders with high accuracy, and collaborate with various departments to ensure operational efficiency in a remote work environment.
Key responsibilities
- Receive and process case pack customer orders, ensuring 100% accuracy within deadlines
- Resolve service and product requests promptly while managing the distributor sales email inbox
- Collaborate with Marketing and Field Sales for new item setup and maintain accurate training documentation
Required qualifications
- High school diploma or GED with 1 to 6 months of related experience or equivalent combination of education and experience
- Working knowledge of Microsoft Office programs including Outlook, Teams, Word, and Excel
- Hands-on experience with M3 order entry
- Ability to prioritize and manage multiple projects simultaneously
- Detail-oriented with strong organizational skills
Complete Job Description
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