Customer Support Specialist

Job Summary

Detail-oriented and committed to exceptional service, the full-time Customer Support Specialist will manage client inquiries, process customer orders with accuracy, and maintain data integrity in a collaborative remote environment.

Key responsibilities

• Receive and process case pack customer orders, ensuring 100% accuracy within deadlines
• Resolve service and product requests promptly while managing the distributor sales email inbox
• Collaborate with various departments to ensure efficient processing and shipping of orders

Required qualifications

• High school diploma or GED with 1 to 6 months of related experience or equivalent combination of education and experience
• Working knowledge of Microsoft Office programs, including Outlook, Teams, Word, and Excel
• Hands-on experience with M3 order entry
• Ability to read and comprehend moderately detailed instructions and correspondence
• Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously