Customer Support Specialist

Job Summary

Detail-oriented and committed to exceptional service, the full-time Customer Support Specialist will manage client inquiries, process customer orders with accuracy, and maintain data integrity while working in a collaborative and fast-paced environment.

Key responsibilities

• Receive and process customer orders, ensuring 100% accuracy and adherence to deadlines
• Resolve service and product requests promptly and manage distributor sales email communications
• Collaborate with various departments to efficiently process and ship case pack customer orders

Required qualifications

• High school diploma or GED with 1 to 6 months of related experience or equivalent education
• Working knowledge of Microsoft Office programs including Outlook, Teams, Word, and Excel
• Hands-on experience with M3 order entry systems
• Ability to read and comprehend detailed instructions and write simple correspondence
• Strong organizational skills and the ability to prioritize multiple projects simultaneously