Customer Support Specialist
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Job Summary
Providing essential support to customers, the full-time remote Customer Support Specialist II will manage inquiries through phone, email, and chat, ensuring effective resolution of issues related to company products and services.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide Tier 1 & Tier 2 support, addressing standard and recurring issues related to customer configurations
- Document customer inquiries, status, and resolutions while collaborating with internal teams to ensure customer satisfaction
Required Qualifications
- 5 years of experience in a Department of Motor Vehicles (DMV), dealership registration, or related automotive technology environment
- 5 years of experience in Client Services, Customer Support, or related functions in the technology or software industry
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Proven customer support or client service experience
- Familiarity with CRM systems, preferably HubSpot
Complete Job Description
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