Customer Support Specialist
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Job Summary
To support a growing software company, the remote Customer Support Specialist will manage tier 1 customer inquiries via phone, email, and chat, troubleshoot issues, and provide feedback to enhance support processes.
Key responsibilities
- Field tier 1 customer inquiries across various products and services
- Troubleshoot customer issues and implement effective solutions
- Evaluate and escalate bugs to development while contributing to knowledge bases
Required qualifications
- Bachelor's degree or equivalent experience
- Proven ability to diagnose and resolve technical issues for a SaaS product
- Experience in a high-volume support/customer service role
- Applicable technical writing skills
- Strong analytical mindset with problem-solving abilities
Complete Job Description
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