Customer Support Specialist

Job Summary

As the first point of contact for New Zealand schools, the full-time remote Customer Support Specialist will deliver quick, friendly, and effective resolution of inquiries via phone, email, chat, and helpdesk while collaborating with the APAC Customer Support team to enhance service delivery and support educational technology products.

Key responsibilities

• Respond to inquiries from New Zealand schools using a professional and solution-focused approach
• Troubleshoot and resolve customer issues efficiently, utilizing product knowledge and support tools
• Monitor and manage the support ticket queue, prioritizing cases to meet service targets

Required qualifications

• At least 2 years of experience in Customer Support or service-focused roles
• Strong technical aptitude and ability to navigate digital platforms and helpdesk systems
• Experience supporting schools or working in EdTech is a bonus
• Right to work in New Zealand with a reliable home internet connection
• A genuine passion for continuous learning and commitment to team success