Customer Support Specialist
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Job Summary
Detail-oriented and committed to exceptional service, the full-time Customer Support Specialist will manage client inquiries, process customer orders with accuracy, and maintain data integrity while working in a collaborative and fast-paced environment.
Key responsibilities
- Receive and process case pack customer orders, ensuring 100% accuracy and adherence to deadlines
- Resolve service and product requests promptly, and manage the distributor sales email inbox
- Collaborate with various departments to streamline order processing and maintain accurate training documentation
Required qualifications
- High school diploma or GED, with 1 to 6 months of related experience or equivalent combination of education and experience
- Working knowledge of Microsoft Office programs including Outlook, Teams, Word, and Excel
- Hands-on experience with M3 order entry systems
- Ability to read and comprehend moderately detailed instructions and correspondence
- Strong organizational skills and ability to prioritize multiple projects simultaneously
Complete Job Description
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