Customer Support Specialist
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Job Summary
Detail-oriented and committed to exceptional service, the full-time Customer Support Specialist will manage client inquiries, process case pack orders with accuracy, and maintain data integrity while working in a collaborative remote environment.
Key responsibilities
- Receive and process customer orders, ensuring 100% accuracy within deadlines
- Resolve service and product requests promptly, collaborating with various departments as needed
- Maintain customer account notes and manage returns, overages, and damages effectively
Required qualifications
- High school diploma or GED with 1 to 6 months of related experience
- Working knowledge of Microsoft Office programs, including Outlook, Teams, Word, and Excel
- Hands-on experience with M3 order entry
- Ability to read and comprehend moderately detailed instructions and correspondence
- Strong organizational skills and ability to manage multiple projects simultaneously
Complete Job Description
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