Customer Support Specialist
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Job Summary
To support a growing customer base, the part-time Customer Support Specialist will manage inbound calls and support tickets, ensuring exceptional client experiences while working remotely from Monday to Friday, 10:30 am to 7 pm PT.
Key Responsibilities
- Handle inbound calls and support tickets with professionalism and care
- Collaborate with cross-functional teams to resolve client issues efficiently
- Contribute to the team knowledge base while managing competing priorities
Required Qualifications
- Experience providing phone-based customer support
- Familiarity with tools such as Zendesk, Slack, and Guru
- Ability to follow escalation paths and resolve issues effectively
- Strong written and verbal communication skills
- Composure under pressure in a fast-paced environment
Complete Job Description
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