Customer Support Specialist
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Job Summary
To support a growing healthcare technology company, the full-time Customer Support Specialist will assist healthcare providers with EHR navigation, troubleshoot software issues, and ensure customer satisfaction through effective communication, all while working remotely.
Key responsibilities
- Respond to customer inquiries via phone and email, providing timely and professional assistance
- Troubleshoot basic software issues and escalate complex problems to internal teams as needed
- Document customer interactions and maintain organized records while following established support processes
Required qualifications
- Previous customer service, call center, or help desk experience preferred
- Familiarity with EHR or practice management software is a plus
- Basic computer skills and a willingness to learn new software
- Experience in a healthcare or medical office environment preferred
- Knowledge of billing, insurance, or claims processing is advantageous
Complete Job Description
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