Customer Support Specialist
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Job Summary
Providing remote financial and technical product support, the full-time Customer Product Support Specialist will assist clients in leveraging Moody's Analytics Lending Solutions products while interpreting financial analysis and credit risk assessments.
Key responsibilities
- Deliver financial and technical support to clients using Lending Solutions products, enhancing their business outcomes
- Educate clients on product features and functionality, ensuring effective use of credit risk and lending products
- Communicate and collaborate with internal teams to relay client feedback and support continuous product improvement
Required qualifications
- 1-3 years of experience in client support, customer service, or related fields
- Bachelor's degree required, preferably in Finance, Accounting, Economics, or Computer Science
- General understanding of financial statements and key accounting concepts
- Strong analytical skills with experience in technical troubleshooting
- Familiarity with credit risk concepts and lending processes is preferred
Complete Job Description
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