Customer Support Specialist

Job Summary

Detail-oriented and customer-focused, the full-time Customer Support Specialist will serve as a key point of contact for clients, managing customer orders, resolving inquiries, and maintaining data integrity in a collaborative and fast-paced environment.

Key responsibilities

• Receive and process customer orders with a goal of 100% accuracy, including export orders and managing distributor sales emails
• Collaborate with various departments to resolve service requests and shipment issues promptly and effectively
• Maintain accurate training documentation and manage customer account notes, returns, and credit/debit requests

Required qualifications

• High school diploma or GED with 1 to 6 months of related experience or equivalent combination of education and experience
• Working knowledge of Microsoft Office programs including Outlook, Teams, Word, and Excel
• Detail-oriented with hands-on experience in order entry systems
• Ability to prioritize and manage multiple projects simultaneously
• Strong organizational skills and ability to work effectively within a team environment