Customer Support Specialist
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Job Summary
As a full-time Customer Support Specialist working remotely, the candidate will troubleshoot and resolve issues for Clients and Therapists, assist and educate customers on the platform, and advocate for user needs to enhance their experience.
Key responsibilities
- Troubleshoot and resolve issues raised by Clients and Therapists via Phone and Live Chat
- Identify root causes of problems and collaborate with Product teams to improve the platform
- Provide exceptional customer service and support to Clients and Therapists throughout their journey
Required qualifications
- Self-motivated with a strong eagerness to learn and adapt to changing priorities
- At least one year of successful customer-facing professional experience preferred
- Familiarity with health tech and knowledge of insurance and coverage in the US healthcare industry is a plus
- Basic programming or engineering skills or interest, along with education or training in a business- or technology-related field, is beneficial
- Ability to meet quantitative metrics related to customer interactions
Complete Job Description
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