Customer Support Specialist
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Job Summary
To enhance customer satisfaction, the full-time remote Customer Support Specialist will manage incoming inquiries, provide product assistance, and ensure timely resolution of customer issues while collaborating with team members.
Key responsibilities
- Handle incoming customer inquiries through various channels, including phone and email
- Provide basic product information and assistance, logging interactions and escalating complex issues as needed
- Consistently deliver excellent customer service while meeting company-wide service level agreements
Required qualifications
- Bachelor's degree or equivalent experience in software support, IT, accounting, finance, or related fields
- Knowledge of HOA accounting and experience as an Accountant using Vantaca
- Familiarity with Windows-based systems and IOS/Android platforms
- Ability to thrive in a fast-paced environment and troubleshoot effectively
- Exhibited understanding of quality customer experience and support for client relationships
Complete Job Description
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