Customer Support Specialist
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Job Summary
Detail-oriented and customer-focused, the full-time Customer Support Specialist will serve as a key point of contact for clients, ensuring accurate order processing, resolving inquiries, and maintaining data integrity in a collaborative environment.
Key responsibilities
- Receive and process customer orders with a goal of 100% accuracy while adhering to deadlines
- Manage distributor sales email inbox and collaborate with various departments to resolve service requests and shipment issues
- Maintain accurate training documentation and customer account notes, and manage returns and discrepancies effectively
Required qualifications
- High school diploma or GED, with 1 to 6 months of related experience or equivalent combination of education and experience
- Working knowledge of Microsoft Office programs, including Outlook, Teams, Word, and Excel
- Hands-on experience with M3 order entry
- Ability to perform basic mathematical calculations and interpret data
- Detail-oriented with strong organizational skills and the ability to prioritize multiple projects
Complete Job Description
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