Customer Support Specialist
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Job Summary
Detail-oriented and customer-focused, the full-time Customer Support Specialist will serve as a key point of contact for clients, ensuring accurate order processing, resolving inquiries, and maintaining data integrity in a collaborative environment.
Key responsibilities
- Receive and process customer orders with a goal of 100% accuracy while meeting scheduled deadlines
- Manage distributor sales email inbox, responding to inquiries promptly and accurately
- Collaborate with various departments to resolve order shipment issues and maintain customer account documentation
Required qualifications
- High school diploma or GED with 1 to 6 months of related experience or an equivalent combination of education and experience
- Working knowledge of Microsoft Office programs including Outlook, Teams, Word, and Excel
- Hands-on experience with M3 order entry systems
- Ability to read and comprehend moderately detailed instructions and correspondence
- Strong organizational skills and the ability to prioritize multiple projects simultaneously
Complete Job Description
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