Customer Support Specialist
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Job Summary
Detail-oriented and customer-focused, the full-time Customer Support Specialist will manage client inquiries, process orders with 100% accuracy, and collaborate with various departments to ensure operational efficiency in a remote environment.
Key responsibilities
- Receive and process customer orders, ensuring accuracy and adherence to deadlines
- Resolve service and product requests promptly while maintaining customer account documentation
- Collaborate with Marketing and Field Sales to support new item setup and maintain training documentation
Required qualifications
- High school diploma or GED with 1 to 6 months of related experience or equivalent education
- Working knowledge of Microsoft Office programs including Outlook, Teams, Word, and Excel
- Hands-on experience with M3 order entry systems
- Ability to read and comprehend moderately detailed instructions and correspondence
- Strong organizational skills and the ability to prioritize multiple projects
Complete Job Description
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