Customer Support Specialist
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Job Summary
Providing professional support to customers, the full-time Customer Support Specialist will develop expertise in the HCFSPlatform, troubleshoot issues, maintain documentation, and collaborate with internal teams while working remotely.
Key Responsibilities
- Develop and maintain extensive knowledge of the HCFSPlatform and support procedures
- Respond to customer inquiries and application issues via phone and email
- Investigate and resolve customer issues, documenting interactions and escalating as necessary
Required Qualifications
- Proven customer service experience with a focus on issue resolution
- Strong analytical troubleshooting skills and ability to communicate complex technical information clearly
- Experience working within service-level agreements (SLAs) and managing competing priorities
- Advanced knowledge of web-based applications and Microsoft Office products
- Familiarity with healthcare IT or healthcare Fraud, Waste, and Abuse (FWA) is preferred
Complete Job Description
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