Customer Support Specialist
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Job Summary
Detail-oriented and customer-focused, the full-time Customer Support Specialist will manage client inquiries, process orders with accuracy, and maintain data integrity while working in a collaborative, fast-paced environment.
Key responsibilities
- Receive and process case pack customer orders, ensuring 100% accuracy within scheduled deadlines
- Resolve service and product requests promptly and manage distributor sales email communications
- Collaborate with various departments to ensure efficient order processing and shipment issues resolution
Required qualifications
- High school diploma or GED with 1 to 6 months of related experience or equivalent combination of education and experience
- Working knowledge of Microsoft Office programs, including Outlook, Teams, Word, and Excel
- Experience with M3 order entry and EDI systems
- Ability to read and comprehend moderately detailed instructions and correspondence
- Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously
Complete Job Description
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