Customer Support Specialist
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To support a growing customer base, the remote Support Specialist will manage customer inquiries through various channels including email, phone, and screen-sharing, ensuring timely resolution of issues and collaborating with the product team to enhance user experience.
Key responsibilities
- Resolve customer questions and issues via email, phone, video conferencing, and screen-sharing
- Document feature requests and bug reports while collaborating with product and engineering teams
- Configure and improve the AI-driven support ticketing system for effective issue management
Required qualifications
- 2+ years of online customer support experience, preferably in SaaS
- Experience with web application software, particularly CRM systems
- Basic knowledge of cloud services, operating systems, and browsers
- Strong time management and project management skills
- Positive attitude with a helpful and cheerful personality
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,574 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
