Customer Support Specialist

Job Summary

Passionate about delivering exceptional customer experiences, the full-time Customer Support Specialist will resolve Provider and Consumer inquiries through various communication channels while working remotely during the day shift.

Key responsibilities

• Resolve inquiries with one-touch resolution, ensuring a high-quality customer experience across phone, live chat, email, and SMS
• Manage a high volume of inbound and outbound interactions while maintaining accuracy and efficiency
• Investigate inquiries, assess account activity, and document customer interactions accurately

Required qualifications

• 1+ years of experience in customer support or a similar customer-facing role
• Experience in consumer lending, fintech, or related financial products is preferred
• Proven ability to multi-task and de-escalate situations across various communication channels
• High school diploma or GED required; college degree preferred
• Intermediate-level skills in Excel/Google Sheets are highly preferred