Customer Support Specialist
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Job Summary
To support a growing team, the full-time remote Customer Support Representative will respond to member inquiries, guide new members through resources, and troubleshoot issues while maintaining accurate records and collaborating with various departments.
Key responsibilities
- Respond promptly to member inquiries via phone, email, video calls, and live chat
- Guide new members to ensure they are excited about available programs and resources
- Collaborate with the Agency Development & Service team to resolve advanced queries
Required qualifications
- 2+ years of customer or client support experience, ideally using CRM/Support Desk tools
- High school diploma required
- Available to work shifts between Monday and Friday, 9am to 8pm, and Saturday 9am-4pm
- Resourcefulness and strong researching skills
- Experience in the travel industry is a plus
Complete Job Description
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Twice-monthly live group coaching and the full Remote Career Center
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