Customer Support Specialist
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Job Summary
Owning the customer support experience, the full-time remote Customer Support Specialist will manage inbound tickets, ensure timely resolutions, and maintain the ticketing system for a fast-growing AI company.
Key responsibilities
- Field and triage customer support tickets, assessing urgency and routing technical issues appropriately
- Manage the ticketing system to ensure all requests are logged, categorized, and prioritized effectively
- Follow up on open tickets and provide clear, friendly updates to customers throughout the resolution process
Required qualifications
- 3-5 years of experience in customer support, customer service, or a client-facing role
- Experience with ticketing systems such as Zendesk, Intercom, Freshdesk, or HubSpot
- Excellent written communication skills for clear and concise customer interactions
- Highly organized and detail-oriented, capable of managing multiple open requests simultaneously
- Comfortable learning new software quickly and adapting to a fast-paced environment
Complete Job Description
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