Customer Support Specialist
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Job Summary
Working remotely, the part-time Customer Support Specialist will assist customers through inbound calls and support ticketing systems, addressing inquiries related to company products and services while ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide Tier 1 support for standard and recurring issues, such as password resets and basic product questions
- Document customer inquiries, status, and resolutions while following up to ensure satisfactory issue resolution
Required Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Proven customer support or client service experience
- Familiarity with CRM systems and practices is preferred
- Experience in title, registration, MVA, or dealerships is preferred
- Technical support experience is preferred
Complete Job Description
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