Customer Support Specialist

Job Summary

Supporting integrations and accounting inquiries, the full-time Customer Support Specialist will manage customer support queues, troubleshoot data movement issues, and untangle complex construction accounting scenarios in a remote environment.

Key responsibilities

• Own the integrations and accounting support queue, resolving sync errors and ERP setup issues through phone and email
• Troubleshoot data movement between Miter and partner systems, identifying configuration problems and providing clear explanations to customers
• Develop troubleshooting guides and knowledge base articles to enhance the support process and assist team members

Required qualifications

• 2+ years of experience with accounting or ERP systems, either in support, implementation, or as an accountant
• In-depth knowledge of at least one accounting system such as Sage Intacct, QuickBooks, or NetSuite
• Understanding of payroll processes, including GL mapping and job costing
• Technical troubleshooting skills, with the ability to read error messages and sync logs
• Strong organizational skills to manage support cases effectively and maintain communication with customers