Customer Support Specialist

Job Summary

Owning the customer relationship for service business owners, the full-time remote Customer Support Specialist will guide clients through payroll setup, respond to community inquiries, and leverage AI to enhance support processes while fostering trust and ongoing partnerships.

Key responsibilities

• Guide customers through setting up payroll accounts via scheduled calls
• Respond to community posts with a professional tone that reflects the brand voice
• Utilize AI to create macros and Help Center articles that streamline customer issue resolution

Required qualifications

• 1+ year of customer-facing experience with a focus on customer satisfaction
• Experience in identifying and automating repeatable workflows using AI
• Strong written and verbal communication skills adaptable to various styles
• Self-starter with the ability to work independently and collaboratively in a high-growth environment
• Experience in high-growth technology companies or appointment-based service businesses is a plus