Customer Support Specialist

Job Summary

Delivering exceptional customer support, the full-time Customer Support Specialist I will manage incoming calls, create and handle cases in Salesforce, and resolve issues with a focus on first-call resolution while working remotely and being available for evenings and weekends.

Key responsibilities:

• Answer inbound customer calls and manage support tickets to ensure timely and effective resolution of inquiries
• Utilize an internal knowledge base to provide accurate information and support during customer interactions
• Meet departmental performance goals related to quality, production, and schedule adherence while maintaining a positive customer experience

Required qualifications:

• 2+ years of customer service experience in a call center or technical support environment
• 1+ years of experience in the automotive industry
• Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud
• Strong phone etiquette and ability to de-escalate customer concerns
• Experience in managing complex inquiries and requests via email, chat, and phone