Customer Support Specialist
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Job Summary
To support the Learning App team, a contract Customer Support Specialist will resolve support tickets using Zendesk, ensuring timely and quality responses while working remotely on a flexible schedule for up to 40 hours per week from November 16, 2026, through July 31, 2027.
Key responsibilities
- Resolve learner support tickets assigned in Zendesk, adhering to support policies and macros
- Meet service level agreements by handling 5 tickets per hour with an 80% quality score
- Escalate tickets that fall outside support policy through the documented escalation path
Required qualifications
- 2+ years of customer support experience
- Experience with Zendesk or a similar ticketing system
- Written fluency in English suitable for learner-facing communication
- Clear and friendly written communication style
- Judgment to identify when to escalate issues
Complete Job Description
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