Customer Support Specialist
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Job Summary
Excited to learn and troubleshoot, the full-time remote Customer Support Specialist will respond to customer inquiries, diagnose product issues, and document case resolutions while collaborating with senior team members to build product expertise.
Key responsibilities
- Responding to customer inquiries through support channels with guidance from senior team members
- Troubleshooting product issues and using documentation to resolve unfamiliar problems
- Documenting and tracking customer issues and resolutions in support tools for accurate case history
Required qualifications
- 1-3 years of experience in a customer-facing support, service, or help-desk role, or equivalent practical experience
- Strong written communication skills, especially under pressure from frustrated customers
- Experience leveraging AI/LLM tools for day-to-day work and fluency with AI-assisted workflows
- Genuine curiosity about how things work and willingness to seek help when needed
- Comfortable learning new software tools and systems quickly
Complete Job Description
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