Customer Support Specialist

Job Summary

Providing exceptional service and technical support, the full-time remote Customer Support Specialist will resolve inquiries, engage with donors and volunteers, and maintain accurate records using Salesforce, contributing to the success of fundraising efforts.

Key responsibilities

• Resolve customer inquiries and issues across multiple systems, ensuring accurate documentation and promoting first-contact resolution
• Deliver high-quality customer service by providing empathetic and solution-oriented support, building rapport, and fostering long-term relationships
• Assess and triage complex or urgent requests, exercising independent judgment to escalate high-priority issues to appropriate teams

Required qualifications

• High School Diploma or Equivalent; Associate Degree preferred
• Two years of business experience, preferably in customer service or technical support roles
• Experience with Salesforce and online fundraising platforms is preferred
• Strong computer skills, including proficiency with Windows-based applications and a typing speed of at least 50 WPM
• Availability to complete approximately nine weeks of mandatory virtual training on a fixed schedule