Customer Support Specialist
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Job Summary
Providing exceptional customer service, the full-time Customer Support Specialist will assist dealers and consumers via phone, email, chat, and text, focusing on first contact resolution while working remotely.
Key responsibilities
- Develop expertise in Cars Commerce products and services, sharing knowledge with customers
- Achieve individual and team service level goals while tracking customer inquiries in SalesForce.com
- Identify and escalate customer inquiries to Tier 2 Support and assist with various customer tasks
Required qualifications
- Prior customer service experience or experience in service industries preferred
- College degree preferred or a minimum of one year of work experience required
- Knowledge of MS Office and Windows, with greater technical aptitude preferred
- Ability to work independently and deliver high-quality work
- Flexibility to work weekend and/or evening shifts
Complete Job Description
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