Customer Support Specialist
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Job Summary
Providing front-line support for client assessments, the fully remote Customer Support Specialist will troubleshoot client issues, manage configurations, and ensure customer success while operating within the Mountain or Pacific Time Zone.
Key responsibilities:
- Support execution of client assessment deliverables, including reporting, configurations, and scheduling
- Troubleshoot issues reported by clients and internal teams, ensuring timely resolution
- Monitor service level objectives and escalate issues as necessary while partnering with technical teams for resolution
Required qualifications:
- 1-2 years of experience in a customer support function
- Strong troubleshooting and problem-solving skills
- Proactive mindset with readiness to take initiative on tasks
- Prior experience with customer support and issue management tools such as Zendesk, Jira, or Salesforce is a plus
- Familiarity with vulnerability management concepts and common networking protocols is advantageous
Complete Job Description
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