Customer Support Specialist

Job Summary

Seeking a self-motivated and empathetic Customer Support Specialist, the full-time remote role will manage customer interactions via live chat, email, SMS, and WhatsApp, providing solutions and documenting feedback to enhance the product experience.

Key responsibilities

• Resolve customer issues efficiently across multiple communication channels to ensure a seamless user experience
• Document customer feedback and collaborate with product and engineering teams to drive product improvements
• Contribute to the customer knowledge base by enhancing self-serve documentation

Required qualifications

• 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.)
• Technical savvy with experience in troubleshooting techniques and best practices
• Experience authoring tutorials and articles for public and internal knowledge bases, preferred
• Familiarity with support platforms like Intercom, Help Scout, Zendesk, or Salesforce, preferred
• A continuous growth mindset with a focus on learning and embracing challenges