Customer Support Specialist
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Job Summary
To ensure every customer receives consistent and reliable service, the remote Customer Support Specialist will manage inbound support calls, emails, and chats, providing product troubleshooting and assistance while documenting interactions in Salesforce.
Key responsibilities
- Answer inbound customer support inquiries and provide necessary product troubleshooting
- Educate customers on using Mycase/LawPay/CPACharge products and stay informed about new product releases
- Document support interactions in Salesforce and escalate technical issues to Tier 2 as needed
Required qualifications
- Bachelor's degree preferred
- 1+ years of experience in a customer service role or equivalent preferred
- Knowledge of Salesforce, Workforce Manager, Zoom Contact Center, Slack, or Google Suite preferred
- Ability to manage challenging customer situations with professionalism and calmness
- Strong interpersonal and professional communication skills
Complete Job Description
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