Customer Support Supervisor
Job Summary
Leading a team of Customer Support Specialists in a fully remote environment, the full-time Customer Support Supervisor will motivate, coach, and develop staff to deliver exceptional customer experiences while managing performance metrics and resolving escalations professionally.
Key Responsibilities
- Supervise and manage a team of Customer Support Specialists, ensuring high performance and engagement
- Track key performance metrics, analyze data, and drive continuous improvement
- Provide regular coaching, feedback, and mentoring to promote employee growth and success
Required Qualifications
- Associate degree or equivalent work experience
- 2+ years of leadership experience in a call center, preferably in telecommunications, customer service, or sales
- 5+ years of telecommunications industry experience
- Proven experience in coaching, training, and performance management
- Experience managing remote teams effectively
Complete Job Description
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