Customer Support Supervisor

Job Summary

To enhance customer satisfaction in a remote environment, the full-time Customer Support Supervisor will manage a team of Customer Support Specialists, ensuring exceptional service delivery while meeting departmental goals and fostering a positive team culture.

Key responsibilities:

• Supervise daily activities of the Customer Support Specialists and analyze department performance to exceed established goals
• Develop and implement effective training plans while monitoring team performance against quality standards
• Manage escalated customer issues and facilitate team engagement activities to promote a positive work environment

Required qualifications:

• Associate degree or equivalent work experience
• Two or more years of Call Center Leadership experience, preferably in Telecommunications or Customer Service
• Five or more years of experience in the Telecommunications industry
• Strong relationship-building skills and business acumen
• Experience leading and monitoring a remote team