Customer Support Team Lead
Job Summary
Leading the Customer Success team, the full-time Customer Support Team Lead will manage daily support operations, ensuring fast and effective resolution of customer issues remotely.
Key responsibilities
- Serve as the primary contact for support requests via ticketing platform and incoming communications
- Ensure high-quality customer service by providing timely and helpful responses to customer inquiries
- Track team performance and collaborate with other departments to enhance support processes and efficiency
Required qualifications
- 3+ years of experience in Customer Support or a related B2B customer-facing role, preferably in the real estate industry
- Proficiency with support platforms, CRMs, and customer-facing technology
- Ability to manage multiple tasks and remain calm under pressure
- Strong organizational skills and attention to detail
- Experience in training and developing team members
Complete Job Description
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