Customer Support Technician
Job Summary
Providing technical assistance and support to internal and external customers, the part-time Customer Support Technician will diagnose and resolve IT-related issues across computer hardware, software, printers, networks, and telecommunications systems while working remotely on a contract basis.
Key responsibilities
- Respond to customer inquiries and troubleshoot technical problems, providing solutions and workarounds
- Prepare help desk incident reports and assist with hardware and software evaluations
- Support hosted web-enabled solutions and contribute to technical documentation and knowledge bases
Required qualifications
- Associate's degree or equivalent relevant experience
- Minimum of 1 year of relevant experience in technical support
- U.S. citizenship required due to the nature of the work
- Ability to facilitate SRT calls for service recovery and restoration
- Experience in monitoring and providing first-level triage of networked servers and infrastructure devices
Complete Job Description
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