Customer Support Technician
Job Summary
Providing efficient and friendly customer service, the full-time Associate Customer Support Technician will assist customers with inquiries regarding software and hardware issues through phone, email, and chat in a remote setting.
Key responsibilities
- Respond to customer inquiries about software applications via phone, email, and chat
- Triage and troubleshoot customer problems to understand and document issues
- Communicate and escalate unresolved issues to the appropriate support level
Required qualifications
- 1+ years of customer service experience
- Experience working with technology and Microsoft applications
- Strong written and verbal communication skills
- Ability to provide professional and courteous customer service
- Familiarity with case management tools (e.g., Salesforce, Freshdesk, Jira) is a plus
Complete Job Description
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