Customer Support Training Specialist
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Job Summary
To build a world-class Support organization, the full-time Customer Support Training Specialist will design and deliver ongoing training, coaching, and quality assurance programs while working remotely or in-office in Austin, TX, or Palo Alto, CA.
Key responsibilities
- Design and deliver training workshops, certifications, and learning paths for Agents and Team Leads
- Partner with Team Leads to identify performance gaps and create targeted coaching and development programs
- Own the QA program to identify trends and areas for improvement using AI-powered tools and customer interactions
Required qualifications
- 4+ years of experience in Training, Learning & Development, Enablement, or Quality Assurance
- Experience designing and facilitating training and coaching programs
- Familiarity with LMS platforms and ticketing/support platforms (e.g., Zendesk)
- Data-driven approach to identifying performance and learning opportunities
- Experience with AI-powered QA or coaching tools is a plus
Complete Job Description
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