Customer Support VP
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Job Summary
Leading a transformative vision for customer support, the full-time salaried VP of Customer Support will redefine support strategies and operations for a team of 150, focusing on personalized, proactive clinician experiences while working remotely.
Key Responsibilities
- Design and implement a tiered support model that aligns customer needs with service levels across multiple channels
- Drive AI adoption within the support organization to enhance customer experiences while maintaining human touch where necessary
- Collaborate with Product and Engineering to ensure customer insights shape product development and support strategies
Required Qualifications
- 10+ years of experience in customer support or customer experience leadership, with at least 5 years at a VP level managing large teams
- Proven track record in change management and successfully transforming support organizations
- Experience in developing tiered support models and deploying AI to improve customer experience
- Strong technical fluency with experience partnering with Product and Engineering teams
- Experience managing distributed teams, preferably with a focus on SMB customers
Complete Job Description
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